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What if something is missing from my Instacart order?


  1. What if something is missing from my Instacart order?
  2. Are Instacart items guaranteed?
  3. Who pays for missing Instacart items?
  4. Does Instacart give you money back?
  5. Do Instacart shoppers steal food?
  6. Can you cheat Instacart?

What if something is missing from my Instacart order?

Instacart does refund missing items. To request a refund, report the issue to customer support. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.

Are Instacart items guaranteed?

Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Poor quality replacement - the shopper delivered an inadequate replacement item which the customer did specifically approve through the Instacart platform.

Who pays for missing Instacart items?

Instacart will typically refund the customer for any missing items. Typically, maybe one or two items are missing due to human error, but many shoppers have seen a large portion of the order was reported missing.

Does Instacart give you money back?

You can cancel an order for a full refund without any additional fees before a shopper begins shopping. If you cancel an order during the shopping or delivery process, you may be charged a cancellation fee up to $15.

Do Instacart shoppers steal food?

As a general rule, Instacart shoppers do not steal groceries, but it has happened. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. But missing items aren't necessarily proof that the Shopper stole them.

Can you cheat Instacart?

0:056:11Top Instacart Hacks That You Should Be Using! - YouTubeYouTube



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